Terms of Service

Last updated: 10 July 2026

These Terms of Service ("Terms") govern your access to and use of the website and tutoring services provided by Global Tutoring Lab ("GTL", "we", "us"), registered in Sri Lanka. By booking a session, using our website, or engaging our services, you agree to these Terms. If you are booking on behalf of a child, you confirm that you are their parent or legal guardian.

1. Our services

GTL provides live, online 1:1 tutoring aligned to the British National Curriculum (with additional curricula added over time), together with related resources and progress reporting. Sessions are delivered by vetted tutors on our online classroom platform. We also offer managed tutor-supply services to education businesses under separate commercial arrangements.

2. Booking and free trial

You can request a free trial session or a paid session through our website, WhatsApp, or email. A booking is confirmed once we have agreed a date and time with you. The free trial is offered once per family and is subject to tutor availability. We aim to confirm bookings within 2 hours during Gulf business hours (9am–9pm GST).

3. Fees and payment

Fees for paid sessions are quoted in AED and are fixed at the time of booking. Monthly plans are invoiced at the start of each billing cycle. Accepted payment methods include bank transfer, credit/debit card, and popular Gulf payment methods. Sessions are delivered once payment or a valid payment arrangement is in place. Itemised receipts are provided for every transaction.

4. Rescheduling, cancellations and refunds

We understand plans change. Rescheduling and cancellation notice periods, and the circumstances in which fees are refundable, are set out in our Refund Policy, which forms part of these Terms.

5. Your responsibilities

• Provide accurate information about your child's year group, curriculum, and learning needs so we can match a suitable tutor.
• Ensure your child has a suitable device, internet connection, and quiet space for online sessions.
• Supervise your child as appropriate during online sessions, in line with your own judgement as a parent or guardian.
• Treat our tutors and staff with respect. We reserve the right to decline or discontinue service in cases of abusive conduct.

6. Tutor matching and changes

We match each student with a tutor experienced in their year group and curriculum. If the match is not working, let us know and we will rematch you at no charge. We may substitute a tutor where necessary (for example, illness) and will always aim to maintain continuity and quality.

7. Safeguarding and conduct

Child safety is central to our service. All tutors are vetted and trained in safeguarding and data privacy. Sessions follow professional conduct standards. If you have any concern about a session, contact us immediately and it will be escalated to a designated safeguarding lead.

8. Intellectual property

All materials provided by GTL, including worksheets, the Gulf Maths Toolkit, lesson content, and platform features, remain our intellectual property and are provided for your family's personal, non-commercial educational use. You may not resell, redistribute, or reproduce our materials for commercial purposes without written permission.

9. No guarantee of outcomes

We are committed to high-quality teaching and measurable progress, but learning outcomes depend on many factors including attendance, effort, and time. We do not guarantee specific grades or examination results.

10. Limitation of liability

To the fullest extent permitted by law, GTL is not liable for indirect or consequential losses arising from the use of our website or services. Nothing in these Terms limits any liability that cannot lawfully be limited.

11. Changes to these Terms

We may update these Terms from time to time. The "last updated" date shows the latest revision. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms? Email hello@globaltutoringlab.com or message us on WhatsApp at +971 56 716 9984.