Refund Policy

Last updated: 10 July 2026

This Refund Policy explains how rescheduling, cancellations, and refunds work for tutoring sessions and plans purchased from Global Tutoring Lab ("GTL", "we", "us"). It forms part of our Terms of Service. Our aim is always to be fair. If something goes wrong on our side, we make it right.

1. Free trial

The trial session is free. There is nothing to pay and nothing to refund. If a trial cannot go ahead, we will simply reschedule it.

2. Rescheduling sessions

You can reschedule a session at no cost with at least 12 hours' notice before the session start time. Where you give less than 12 hours' notice, we will do our best to accommodate a reschedule, but the session may be treated as delivered. To reschedule, message us on WhatsApp at +971 56 716 9984.

3. Cancelling single sessions

Paid single sessions cancelled with at least 24 hours' notice are eligible for a full refund or credit towards a future session. Cancellations with less than 24 hours' notice are non-refundable, as the tutor's time has been reserved. If your child is unwell, contact us and we will always try to find a fair solution, such as a credit.

4. Monthly and multi-session plans

• You may cancel or pause a monthly plan at any time; cancellation takes effect from the next billing cycle.
• Sessions already delivered in the current cycle are non-refundable.
• Unused, pre-paid sessions can be refunded on a pro-rata basis or carried forward as credit, at your choice, provided the request is made within the plan period.

5. Sessions affected by technical issues

If a session cannot proceed or is significantly disrupted due to a problem on our side (for example, tutor no-show or a platform failure), you are entitled to a full re-delivery of that session at no cost, or a full refund of that session. Disruptions caused by the student's own device or internet connection are not eligible for a refund but we will try to reschedule.

6. Our quality commitment

If you are not satisfied with a paid session, tell us within 48 hours. We will review what happened, and where the issue is on our side we will offer a re-delivery or a credit. We would rather fix the experience than lose your trust.

7. How refunds are issued

Approved refunds are issued to the original payment method where possible, or by bank transfer, within a reasonable period after approval. Timing may depend on your bank or payment provider.

8. How to request a refund

Email hello@globaltutoringlab.com or message us on WhatsApp with your name, the session or plan concerned, and the reason for your request. We respond to refund requests within 3 business days.

9. Changes to this policy

We may update this policy from time to time. The "last updated" date shows the latest revision, and the policy in force at the time of your purchase applies to that purchase.